Hello, our beloved customers. If you’re reading this, there is a big chance that you’re not happy with what you purchased. PLEASE CONTACT US: customersupport@myholidayassistant.com. We are here to help with any issues. There’s nothing that can stand between us, except for love and care. But if you want to continue, our return and refund policies are below.
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We hope you are happy with your purchase. However, if you are not completely satisfied with the product(s) for any reason, you may return it to us for a full refund, store credit, or exchange.
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RETURNS:
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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RETURN PROCESS:
To return an item, please email customer service at: customersupport@myholidayassistant.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:
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Holiday Assistant
Attn: Returns
RMA#
3008 Bedford Rd
309
Bedford, TX 76021
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return or exchange immediately. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
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QUESTIONS:
If you have any questions concerning our return policy, please contact us at:
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Phone: (281) 877-2441
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